CODE OF CONDUCT

In 2015, all UN member states agreed to adopt 17 sustainable development goals which are a universal call to action to end poverty, protect the planet and to improve the lives and prospects of people worldwide. The initial and current target to reach the agreed goals is set to 2030.

While there is still much to be done, we believe that all businesses have a part to play towards the Sustainable Development Goals (SDGs) because the work cannot be left to government bodies and community groups alone. Together we are all world citizens.

More information on SDG’s may be found on the UN website here

In the context of the UN’s development goals, Jewelarc takes its responsibilities towards its customers, the environment and its staff very seriously. We are here for the long haul and are committed to play our part in helping to improve and protect the earth, its finite resources and the lives and the standing of all people we come into contact with.

The following is a summary of some of the actions and policies we follow in pursing the above.

OUR PEOPLE

  • We operate a world-class environmentally sound manufacturing and customer service business out of modern and spacious premises located in Thailand, and pride ourselves on providing a clean, safe and nurturing work environment to all staff
  • We meet or exceed all requirements and standards mandated by Thai Government Labour laws and regulations, which are heavily protective of worker rights in this country
  • Labour laws include stipulations over employee age, worker classification, salary rates, overtime rates and durations, meal allowances, annual leave, sick leave, maternity leave, business leave, public holidays and other leave allowances, as well as working conditions and workplace health and safety
  • Staff are in no way encumbered to us for any reason and are free to take leave or end their employment in accordance with Thai Labour entitlements
  • Staff are not required to lodge bonding deposits or their identity papers with us for any reason
  • Staff are provided with written details of their employment terms and conditions, company policies and general guidelines. Relevant staff are also bound to normal commercial confidentiality requirements to protect our suppliers and customers rights
  • Employees have the right to organise or join or form trade unions of their choosing and to negotiate collectively
  • Staff are not discriminated against, and we do not tolerate discriminatory behaviour within the workforce
  • Staff are treated with respect and dignity and are encouraged to offer up suggestions to improve working procedures and the work environment
  • Staff wages are paid regularly and with no unauthorised deductions, and with full details provided on wage advice slips
  • Overtime is not mandated and is a personal decision by each staff
  • Staff are paid more than the living wage in Thailand and the company freely makes provident fund contributions to match those from employees
  • The business funds a staff medical expenses scheme which includes monthly visits by a specialist Physiotherapist who assists and advises all staff for overall better long term health outcomes, encompassing health issues such as obesity, back pain and the value of mild exercise.
  • All staff are provided with uniforms or company clothing
  • Staff are paid annual bonuses, and participate in the many and varied company ceremonies, sporting events and trips away
  • We look to promote staff internally when opportunities arise
  • All staff have access to free training, be that formal courses offered internally or externally, or on-the-job training and instruction. Around 30 staff are accredited to Social Audit status and represent their teams to HR monthly meetings with suggestions for better ethical and sustainable solutions.
  • We have formal systems in place operated by HR management to monitor, assess and reward staff performance
  • We have operated free onsite nursery facilities for children of staff, to assist them through periods such as school holidays, family sickness, etc

OUR PREMISES

  • Our office and production facilities are accommodated in a modern air-conditioned and licensed premises with modern and proper lighting, extensive window views to the outside, an open plan office environment, spacious and clear walkways, safety signage, emergency lighting, emergency building exits, emergency wash stations, first aid facilities, fire and intruder alarms, etc.
  • Emergency evacuation and fire fighting drills are regularly conducted in association with the local Fire Department authority
  • The business operates in a greenfield setting with most of our property area dedicated to gardens, lawns, composting facilities, sports areas and a dedicated staff cafeteria where subsidised meals are available daily. We also provide onsite staff parking areas
  • Staff are encouraged to use the garden and lawn areas during breaks and even on weekends and holidays when they may not be working – open sports areas are provided plus shaded tables and seating
  • Bona fide customers and prospects are welcome to visit and inspect all aspects of our operations at any time
  • Full and thorough precautions are in place to help protect staff and visitors from workplace risks associated with COVID-19

OUR PRODUCT

  • All diamonds and coloured gems come from responsible sources not involved in funding conflict and in compliance with relevant UN resolutions. Specifically, Botswana Mark and certified Botswana or Sierra Leone diamonds.
  • We provide these declarations based on personal knowledge and/or written guarantees provided by the relevant suppliers
  • Our Gold is exclusively 100% Single Mine Origin gold traceable in detail from the mine to the end consumer. Our silver is 100% recycle hospital and E-waste.
  • Jewelarc is currently seeking collaborations with silver miners who follow eco-friendly methods of extraction, in order to further extend our environmental focus

OUR CERTIFICATIONS

  • Jewelarc Thailand is ISO and RJC certified in our processes and procedures covering all aspects of our jewellery design, manufacturing and trading operations, helping us to provide efficient and reliable services
  • Bureau Veritas, on behalf of an internationally recognised luxury brand jewellery retailer, have successfully completed a social audit on our manufacturing facility

GREEN CREDENTIALS

Please refer to our separate Environmental Statement here for details of specific actions taken towards improving our environmental standing within our own manufacturing facilities.

RELEVANT SDGs

Jewelarc is committed to the continual improvement and refinement of all aspects of our operations in order to meet our goal of being a responsible jeweller manufacturer, taking as little as possible from mother earth and giving back as much as possible to our staff and our customers.

Our focus on the Sustainable Development Goals includes:

  • Meeting and adjusting to all Environmental and Social Audits undertaken
  • Being proactive in coloured gem Procurement
  • Diamond sourcing to be from B Corp certified suppliers
  • Gold adhering to the exacting standards and meeting World Gold Council RGMP’s (Responsible Gold Mining principals), IRMA (Initiative for Responsible Mining Assurance), and ICMM (the International Council on Mining and Metals) principals
  • Constant on the ground monitoring of our silver sources and refining processes assuring we are exclusively Hospital and E-waste supply
  • 100% of our product meets these requirements, including Findings which complete our items
  • Our focus is firmly on social and community responsibility, a safe and non-invasive work environment, quality work spaces and quality output using only sustainable materials
  • 100% single use plastic free compound with 100% of shipping using HOME COMPOSTABLE packaging.